Frequent questions

Cremation is the process whereby your pet’s body is transformed into “ash” through the application of intense heat. It can take between 60 to 120 minutes, depending on the size of your pet and if they are in a special pet casket or cremation container. Once cooled, your pet’s ashes will be processed, and either placed in an urn and returned to your family, or scattered on your behalf by a member of our staff.

No. Often family members will wrap their pet in a favorite blanket or some other personal article of meaning to the pet or family members.

In short, no. Because most states do not regulate pet crematories, the quality of facilities, services, and staff can vary widely.

We guarantee a quick response when your pet dies, either at your home or vet clinic. We always respond immediately and take your pet into our care right away. This means we are able to return your pet’s cremated remains in about two business days.

We always have professional staff “on call” 24 hours a day, every day of the year, which means we’re ready to respond to your home, veterinary office, or our pet loss center, immediately to take your pet into our care whenever you may need our services. Never hesitate to call on us–day or night.

We advise that you ask these very important questions:

• Where is the crematory located?
• Is this a private cremation, where I am receiving only my pets cremated remains?
• When will my pet be cremated and then be ready for pickup?

Research indicates about 70% of all pet families choosing cremation want their pet’s cremated remains back, which means they opt for private cremation.

For our current pricing information please visit our Service Options & Pricing page.